CIS Organizational Makeup
Printable Org Chart
(PDF)
Vice President and Associate Provost
for Information Technology
Pierce Cantrell, Jr.
CIS Interim Executive Director
Pete Marchbanks
-
Customer Applications
- Steve Williams, Associate Director
- CA designs, develops, tailors and maintains computing systems
on a variety of hardware platforms for offices within the Texas
A&M University System. Members of CA also perform Web development,
programming and support on sites ranging from 10 to over 1,400
pages. They also provide microcomputer and local area network (LAN)
support.
- Software Development and Maintenance Services
- Office Computing Support Services
-
Customer Sales & Services
- Pete Marchbanks, Associate Director
- For the faculty and staff of Texas A&M University, Customer
Sales offers a
number of services ranging from media equipment checkout and PC
repair to Web hosting and Software Licensing. Customer Sales represents
the following areas:
- Customer Service/CLAIM
- Microcomputer Repair Service
- Software Evaluation & Licensing
-
Information Technology Issues Management (ITIM)
- Jeff McCabe, Associate Director
- ITIM serves Texas A&M by investigating allegations of
inappropriate use of university information resources and by
creating/maintaining resources
for security rules, practices, and issues. ITIM serves CIS by functioning
as an advocate for CIS customers with quality analysis and service-level
measurements and by scheduling, managing, and publishing the
changes that take place to supported CIS resources.
- Internal Services
- Dan Galvin, Associate Director
- Internal Services supports the staff and management of CIS.
It provides a number of key services for CIS leaders and employees
including:
- Business Support Services
- Business Contracts
- Communications & Marketing
- Human Resources and Payroll Services
- LAN and Workstation Support
- Management Information Systems Support
- Networks
- Willis Marti, Associate Director
- The CIS Network Group is responsible for the campus computer
network backbone and LANs in over 140 buildings. Other responsibilities
include maintaining the dial-in modem bank and connectivity to
the Internet, remote office services and Texas A&M's DNS
servers. The Network Group consists of four teams:
- Engineering Team
- Field Services
- Installation Team
- Security Team
- Systems Team
- Open Access Computing Facilities
- Richard Spiller, Associate Director
- This group is operates the five Open Access Labs (OALs) on campus,
that provide students and faculty with easy and complete access
to computers, peripherals, software and connectivity to the network,
Internet, and electronic mail. This group is responsible for:
- Open Access Labs
- OAL Computer Classrooms
- Equipment
- LAN Systems Support
- Operating Systems
- Mike Bolton, Associate Director
- CIS Systems group is charged with support for the central servers
operated by CIS. This support focuses primarily on the operating
systems and closely related utilities and programs. The group is
comprised of the following teams:
- Database Team
- IBM Systems Support
- Infrastructure Applications
- Open Systems Support
- New Technologies
- PC Technologies
- Operations & Customer Help
- John Rauser, Associate Director
- Two well-known services provided by Operations & Customer Help
are Help Desk Central and the Networking Help Desk. They are also
responsible for managing CIS facilities--including the Operations
Center, the Teague Printing Center and the tape back-up system.
- Help Desk Central
- Help Desk Repair Services
- Operations
- Facilities Management
- Business Continuity / Disaster Recovery
- Supercomputing
- Spiros Vellas, Associate Director
- The Supercomputing facility is dedicated to providing the hardware,
software and related services needed by university faculty and
students for research and educational needs. They also provide the
following supercomputer services:
- Accounts
- System Administration
- User Services
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